Creating Great Customer Service Begins With Your Co-Workers

What is customer service? Customer Service is  the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. How you interact with your co-workers has a huge impact of the effectiveness of your team. As with customers, you need to solve problems in a efficient and timely manner and while holding policies in place, serving your guests.

Let us take a look at a few of the most important skills in customer service that play a vital role in serving your co-workers.

• Problem Solvers – be quick on your feet to analyze a problem. Create an efficient plan to tackle the problem. Remember you are looking for a solution to a problem, and most often that problem is not in a person but a failed system.
• Positive Attitude – how you approach a problem and engage with others in finding a solution, begin with a positive attitude. Your words are not the only way to convey a positive attitude. Your body language, tone and inflection in your voice and speed and pitch of your voice need to convey a positive attitude as well.
• Cultivate good listening skills to make people feel valued – listen to those around you. You cannot solve a problem or assist a co-worker unless you hear and understand what they need.   Good listening skills require you to be present in the conversation by using active listening skills and contribute to the conversation by rephrasing what the speaker has said so you may communicate effectively.
• Be accessible – Make yourself accessible to your co-workers. Assist in a timely fashion, whether returning phone calls, emails or addressing a problem with 24-48 hours of presentation.
• Hold yourself to the same performance standards as you do others – expect others to value you as a person, as a manager or leader? Expect the same from yourself.

There is great power in understanding and mastering customer service in every capacity. How can you serve your customers if you can’t even serve your co-workers?   You and your co-workers are all valued members of your team and there is a reason for each of the positions in your company. Imagine not having those people in those positions?

~ “The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”
– Ralph G. Nichols

We would like to know how you serve your co-workers on a daily basis. Lets us know your thoughts.